Client Service Agreement (CSA)

“Agent” means GMQ Global Pty Ltd (ACN 672 637 651), who shall assist the Client for the duration specified in clause 3 of this Agreement.

“Agreement” means this Client Service Agreement and all amendments thereto.

“Application” means submission of documents for enrolment or visa processing.

“Assessor” means RTO/TAFE/University officer evaluating applications.

“Client” means the person engaging the Agent.

“Educational Provider” means RTO, TAFE or University.

“MARA” means migration agent registered with MARA authority.

“Party” or “Parties” means the Agent and the Client, individually or collectively. “Registered Training Organisation (RTO)” is defined in section 3 of the National Vocation Educational and Training Regulator Act 2001 (Cth) as ‘a training organisation listed on the National Register as a training organisation”.

“Recognition of Prior Learning (‘RPL’)” means the process whereby competency acquired through formal and informal learning is assessed to determine compliance with unit of study requirements.

“Supporting Documents” means all information, documents, evidence, and materials requested from the Client and collated by the Agent to support applications submitted to RTOs as part of eligibility assessment by Assessors, the specific requirements of which vary by RTO and shall be communicated to the Client by the Agent.

“Technical and Further Education (‘TAFE’)” means colleges or institutions providing predominantly vocational courses, being qualifying courses under the National Training System/Australian Qualifications Framework/Australian Quality Training Framework.

“University” means a Higher Education Provider meeting requirements for self-accreditation through the Tertiary Education Quality and Standards Agency (TEQSA) in Australia.